TERMS AND CONDITIONS
We can not be held responsible for products that are in 3rd party backorder and / or failing 3rd party deliveries. We will then inform you by email and refund the price of the missing item via IBAN bank transfer according to the conditions below.
HANDLING OF OUR SHIPMENTS. The customer accepts that upon receipt of FREE shipping, it is ALWAYS for collection & delivery in the nearest parcel shop or home adress, defined by the parcel supplier, closest to the customer’s stated residential address and that our liability for the parcel ceases after it, properly packed, has been handed over to the parcel supplier. If you experience significant delays, please contact the Carrier’s customer service and provide your tracking number.
Shipping time is in average 7 to 14 days within the EU (Weekends & Holidays excluded) and in average 7 to 14 days but allow up to 30 days for countries outside EU (Weekends & Holidays excluded) and we are not responsible for any 3rd party or country shipping carrier and/or customs delays in connection with delivery. We will then inform you by email about a delay and/or loss of order and offer you a refund if you so choose via IBAN bank transfer according to our terms which you have accepted when you placed your order.
PLEASE NOTE that submitted Customer Orders and email customer inquiries are NOT processed between Christmas & New Year and on Weekends & Holidays!
We can not be held responsible for the Parcel Supplier’s definition of “Nearest parcel shop” if the customer’s correct address & postal code. is entered on the customer’s shipment. We ALWAYS check the condition of the package before delivery to the Package Supplier. The Customer further accepts that We are NOT responsible for the Package Supplier’s any defective handling and / or damage to the package while it is in its custody. If you receive a defective visual external and / or internal defective package, this must be documented and sent by email to customer service, with the order number stated in the subject field, as well as attached photo documentation. You will receive an email with Track & Trace and an SMS when your packages are ready for collection. The customer is at all times responsible for choosing the correct form of shipment and in this connection, refunds will not be granted for incorrectly chosen form of shipment.
The customer is at all times responsible for keeping himself informed about and reading the Parcel Supplier’s email and / or text message as well as tracking information regarding the package about when it is ready for collection in the Parcel Supplier’s Parcel Shop. The customer further accepts that if the customer receives an incorrect item (s) or items are missing in an ordered order please always use our online contact form on the website Contact us for our Customer Service, stating your order number and description of the event as well as photo documentation. We will refund the amount by bank transfer up to no later than 8 weeks (Weekends & Holidays excluded) from the date we received your notification with IBAN and / or bank reg. no. and account info by email. The customer bears the shipping costs in connection with the return of the goods to us.
CUSTOMER ‘S FAILURE TO PICK UP AND / OR REFUSAL TO RECEIVE SHIPMENT. If a customer order is not picked up and / or refused to be received by the customer from Pakkeshop, this is NOT a valid reason for cancellation and the package is returned to us. The package can be resent against the customer paying Shipping of 99 Euro as well as a handling fee of 49 Euro, which is paid to us as a bank transfer, according to our customer service instructions. Placed customer orders are not processed on Holidays and Saturdays & Sundays.
WE ARE A 100% WEB-BASED ONLINE SHOP SO COLLECTION IS NOT POSSIBLE. Please note that it can take up to 72 hours before you can see your order on the Carrier’s tracking website and / or App. If you experience significant delays, please contact the Carrier’s customer service and provide your tracking number. We are not responsible for any 3rd party delays and / or loss of an order, in connection with delivery. If an ordered item is unexpectedly not in stock, you will be contacted by our customer service, in which case you will have the opportunity to receive another item instead of the ordered one. If an ordered item is not in stock, this may affect the normal delivery time.
Prices are stated in Euro. On top of the price must be added the price of shipping and VAT. All prices are indicative list prices, competitors’ prices or our own pre-price Only adults over 18 years of age. or persons with the consent of parents or guardians may shop with us. We reserve the right that images displayed on items on the website may differ from the actual appearance of the item. Images displayed are for guidance only. The actual appearance of the item may therefore differ from the illustration displayed on the website
DISCOUNT CODES The customer is at all times responsible for remembering and / or writing down the discount code and for using the discount codes offered correctly in connection with placing an order. Only 1 type of discount code can be used per. customer order at checkout at checkout in our webshop; be it either free shipping or newsletter percentage discounts. Discount codes for newsletters are not resent and can only be used once per. unique email and is non-refundable.
CANCELLATION OF CUSTOMER ORDERS The Customer further accepts that we reserve the right at any time to cancel a customer’s order at our sole discretion without further explantion. We will refund the amount by bank transfer up to no later than 8 weeks (Weekends & Holidays excluded) from the date we received your notification with IBAN and / or bank reg. no. and account info by email. An administration fee of 49 euros will be charged.
RIGHT OF WITHDRAWAL The right of withdrawal applies to most goods, according to the law. However, you can not regret these items: Flights, package tours and tickets to cultural events Food & beverages. Car rental, hotel accommodation and rental of holiday home Custom made items made especially for you The seal on CDs, DVDs and software must not be broken – you will also lose your right of withdrawal. You can only regret parts of your purchase if it is stated in the terms of your purchase. In that case, you must have repaid the amount for the part of the purchase you regret. You have the right to cancel a purchase without justification within 14 days, but not as a result of events / offers with free shipping, failure to pick up your package or the above-mentioned exceptions. See about refund of delivery costs in case of cancellation below. The withdrawal period expires 14 days after the day on which you or another person of your choice (except the carrier) receives the goods in physical possession. If you have ordered several items in an order and we cannot deliver the items at the same time, the cancellation period runs from you or another person of your choice (except the carrier) will receive the last item in physical possession. In the case of regular delivery of goods over a certain period, the withdrawal period runs from you or another person that you have chosen (except the carrier), gets the first item in physical possession. If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year’s Eve, the deadline is extended. The right of withdrawal only applies to private consumers who shop through us. When you regret, we will refund the price of all your ordered products excluding shipping costs. An administration fee of 49 euros will be charged, which will be set off against the refund amount. We will refund the amount by bank transfer up to no later than 8 weeks (Weekends & Holidays excluded) from the date we received your notification with IBAN and / or bank reg. no. and account info by email. It is at all times the customer’s responsibility to provide the correct bank account for transfer. If the customer has stated the wrong bank account, no new refund will be made. However, we may withhold the refund until we have received the goods returned and verified that they comply with our terms of return.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL You will lose your right of withdrawal if you break the packaging of the products.
HOW TO EXERCISE THE RIGHT OF WITHDRAWAL You regret by giving us written notice per. email that you regret. In case of cancellation, you must send an e-mail to us stating the order number and that you regret your purchase. You can not regret by refusing to receive the item or by failing to pick it up without at the same time giving notice that you regret. The withdrawal period is met if you send your notification that you regret the purchase before the withdrawal period has expired.
PRODUCT RETURN AND RETURN COSTS If you have regretted the purchase of an item, with the exception of food & beverages as previously mentioned in our Right of Withdrawal, you must send the item to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. . The deadline is met if you return the goods before the end of the 14 days. The customer bears the return shipping costs. Items can not be delivered to our address or sent by post. cash on delivery or without delivery. You must pay an administration fee of 49 Euro in connection with the return of the item, which is set off against your refund amount.
When you cancel your order, we will refund the price of all your ordered products excluding shipping & VAT. An administration fee of 49 Euro will be charged, which will be set off against the refund amount. We will refund the amount by IBAN bank transfer where the customer pays all fees regardiung the IBAN transfer up to no later than 8 weeks (Weekends & Holidays excluded) from the date we receive your email with IBAN and / or bank reg. no. and account info by email. It is at all times the customer’s responsibility to provide the correct bank account for transfer. Customer accepts that If the customer has stated the wrong bank account, no new refund will be made. However, we may withhold the refund until we have received the goods returned and verified that they comply with our terms of return.
REFUND OF PARTS OF YOUR ORDER We will refund the amount by bank transfer no later than 8 weeks (Weekends & Holidays excluded) from the date we received your notice of cancellation as well as IBAN and / or bank reg. no. and account info by email.
TESTING OF THE PRODUCT AND PACKAGING The right of withdrawal does not mean that you have an unconditional right to get the full amount returned. If the item has been handled in such a way that it has no value, you will not be entitled to a refund of the purchase price. To get the full purchase price returned, the item must only have been used to the same degree as was accepted before the purchase in a regular physical store. Before you send an item back, you must therefore make yourself clear whether an ordinary store would accept the use of the item to which it has been exposed. You therefore have the right to look at the product and – if it does not harm the value of the product – try the product. If you have used an item in a way that you are not allowed or can in a store and we can not sell it again, or can not sell it at full price again, you can expect us to deduct the impairment in that amount , you must have back. If the item no longer has a trade value, we will not refund the purchase amount. You are thus liable for a possible deterioration in the value of the goods, which is due to other handling of the goods than what is necessary to determine the nature of the goods, their properties and the way in which it works. You must return the item in the original packaging. You must also make sure that the item is securely wrapped when you return it. You bear the risk for the package / goods until we receive it. Therefore save the postal receipt and possibly track and trace number.
PERSONAL DATA AND COOKIES When you shop with us, you must at least state the following: Name Address & Postnr. Email address Phone number We point out that the use of your information only takes place if you have given your express consent beforehand, unless the law allows us to contact you without you giving your consent first. In connection with the purchase of goods, it may be necessary to pass on information to third parties, for example a freight supplier, and you will therefore, when ordering goods on our webshop, agree that we pass on information necessary for the execution and delivery of the order to third parties. We reserve to right to cancel and/or refund customer orders at any given time. The selected freight provider is the data processor for this purpose. When paying by debit card, this information is sent directly encrypted to our payment provider.